Dallas Luxury Front Office Manager
21 hours ago
Front Office Manager Opportunity
We are seeking an experienced Front Office Manager to join our team at Crescent Court Dallas. As a key member of our management staff, you will be responsible for ensuring seamless guest interactions and efficient operations.
About Us:
Crescent Court Dallas is a luxurious hotel offering the epitome of Texas living. With recent renovations worth $30 million, we provide immersive spa experiences, renowned dining options, and serene pool areas just moments away from vibrant arts and shopping districts.
Key Responsibilities:
- Manage guest registration, checkout, and telephone services while maintaining brand standards.
- Implement company programs to drive results.
- Prepare forecasts and reports to assist in Rooms Division budget development.
- Monitor and maintain front office systems and equipment for optimal performance.
- Track guest satisfaction surveys and maximize usage of the guest response tracking system.
- Provide training for entry-level associates and supervisors.
- Develop and implement expense management controls.
- Utilize labor management tools to schedule and control labor costs.
- Interview, hire, train, develop, and resolve staff member issues, ensuring timely performance appraisals.
- Communicate effectively with staff, customers, and other departments to ensure seamless guest experiences.
Requirements:
- Minimum 1 year of front desk experience.
- High School diploma or equivalent required.
- Hotel experience preferred.
- Proficient with PMS system and computer literacy essential.
- Advanced knowledge of brands reward program.
- Able to handle cash and credit transactions.
- Maintain professional appearance and manner at all times.
- Excellent communication skills.
Benefits:
We offer a comprehensive benefits package, including competitive Medical and Dental programs, Vision insurance, Vacation, Sick and Holiday time off, and pet insurance through the ASPCA. Additionally, we provide a 401(k) Savings Plan with matching funds and discounts through our 'YouDecide' and Hotel Room Discount programs.
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