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Customer Service Representative

1 month ago

San Francisco, California, United States Infinite Computer Solutions Full time
Job Summary

We are seeking a highly skilled and compassionate Customer Service Representative to join our team at Infinite Computer Solutions. As a key member of our outreach team, you will play a vital role in conducting outreach efforts to Molina Healthcare members regarding their Health Plan Renewal for Medicaid coverage.

Key Responsibilities
  • Conduct outreach to enrolled Molina Healthcare members via telephonic, e-mail, and chat services to promote Health Plan Renewal for Medicaid coverage.
  • Collaborate with members, member representatives, and other individuals to complete Health Risk Assessments (HRAs) to identify services and supports to optimize their health status.
  • Follow guidelines related to each state's renewal policy and assist members with recertification, re-enrollment, or renewals across all products.
  • Provide product and service information, resolve product or service problems, and recommend potential products or services to management.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet productivity standards.
  • Knowledge of Medicaid policies and procedures.
  • Ability to analyze customer needs and provide solutions.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.