Enterprise Customer Success Manager

1 week ago


San Ramon, California, United States Five9 Full time
Customer Success Manager

Five9 is seeking a skilled Customer Success Manager to join our team. As an Enterprise CSM, you will be responsible for building and maintaining strong relationships with our larger customers, providing them with exceptional support and guidance to ensure their success with our cloud contact center software.

Key Responsibilities:
  • Customer-Centric Focus: Develop and maintain strong, long-lasting customer relationships by becoming a trusted advisor to a dedicated portfolio of clients.
  • Strategic Thinking: Understand customer business goals and challenges to align Five9 solutions that drive success and value for the customer.
  • Cross-Functional Collaboration: Work closely with internal teams to ensure customer satisfaction and retention.
Requirements:
  • Bachelor's degree in a related field or 8 years of equivalent work experience.
  • Proven experience in customer success, account management, or a related role.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical abilities.
What We Offer:
  • A competitive salary range of $90,200—$174,800 USD.
  • A comprehensive benefits package, including health, dental, and vision coverage, 401k matching, and paid time off.
  • The opportunity to work with a leading provider of cloud contact center software and be part of a dynamic team that values diversity and inclusion.


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