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Technical Support Student Associate

2 months ago


Edmond, Oklahoma, United States University of Central Oklahoma Full time
Position Overview

This role involves providing essential support to the university community through various communication channels including phone, email, and in-person interactions. The student will be part of the Office of Information Technology (OIT), assisting with technical inquiries and ensuring a high level of customer satisfaction.

Work Schedule
  • Flexible hours available.
  • Monday - Thursday: 7:30 AM - 7:30 PM.
  • Friday: 7:30 AM - 6:00 PM.
  • Weekend availability: 1:00 PM - 6:00 PM.
Department Overview

The Office of Information Technology (OIT) is dedicated to enhancing educational experiences by improving service delivery and communication through technology. OIT provides a range of services including computing, networking, e-learning, and support to the university community.

Key Responsibilities

The selected candidate will:
  • Respond to phone inquiries and troubleshoot technical issues.
  • Document incidents and requests accurately.
  • Provide application support and assist with various tasks as assigned by supervisors.
Eligibility Requirements

To qualify for this position, students must maintain enrollment status:
  • Fall/Spring Semesters: Minimum half-time enrollment is required.
  • Summer Semester: At least 3 credit hours must be completed.
Qualifications
  • Dependability and reliability are essential traits.
  • Prior experience in customer service with strong communication skills is preferred.
  • Familiarity with various operating systems and devices, including Windows, Macintosh, iPhones, and Android.
Preferred Skills

While advanced technical skills are not mandatory, a basic understanding of troubleshooting and the ability to assist clients effectively is advantageous.

Team Collaboration

The ability to work collaboratively within a team environment is crucial for success in this role.

Physical Requirements

Accommodations may be provided in accordance with ADA requirements to assist individuals with disabilities in performing essential job functions.