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Technical Support Student Associate
2 months ago
This role involves providing essential support to the university community through various communication channels including phone, email, and in-person interactions. The student will be part of the Office of Information Technology (OIT), assisting with technical inquiries and ensuring a high level of customer satisfaction.
Work Schedule
- Flexible hours available.
- Monday - Thursday: 7:30 AM - 7:30 PM.
- Friday: 7:30 AM - 6:00 PM.
- Weekend availability: 1:00 PM - 6:00 PM.
The Office of Information Technology (OIT) is dedicated to enhancing educational experiences by improving service delivery and communication through technology. OIT provides a range of services including computing, networking, e-learning, and support to the university community.
Key Responsibilities
The selected candidate will:
- Respond to phone inquiries and troubleshoot technical issues.
- Document incidents and requests accurately.
- Provide application support and assist with various tasks as assigned by supervisors.
To qualify for this position, students must maintain enrollment status:
- Fall/Spring Semesters: Minimum half-time enrollment is required.
- Summer Semester: At least 3 credit hours must be completed.
- Dependability and reliability are essential traits.
- Prior experience in customer service with strong communication skills is preferred.
- Familiarity with various operating systems and devices, including Windows, Macintosh, iPhones, and Android.
While advanced technical skills are not mandatory, a basic understanding of troubleshooting and the ability to assist clients effectively is advantageous.
Team Collaboration
The ability to work collaboratively within a team environment is crucial for success in this role.
Physical Requirements
Accommodations may be provided in accordance with ADA requirements to assist individuals with disabilities in performing essential job functions.