Technical Support Specialist

4 weeks ago

Edmond, Oklahoma, United States Life Full time
Support Specialist Role

The Support Specialist is a key member of the YouVersion team, responsible for building and implementing the strategy for the technical aspects of YouVersion Support. This includes tracking bugs and user pain points, building new systems to improve team communication, and developing processes to resolve issues more quickly. The Support Specialist will be responsible for one or more areas in the Bible App, such as bug tracking and reporting, product knowledge and documentation, and support tools management.

Key Responsibilities
  • Develop and maintain systems to track and report known issues.
  • Lead regular cross-functional meetings to ensure clarity around reported issues and assist in prioritizing issues.
  • Communicate effectively on the status of reported issues to the Community Care team.
  • Regularly review Support inboxes to understand more significant issues and trends.
  • Participate in after-hours on-call rotation, monitoring feedback from the YouVersion community and automated alerting systems, alerting the appropriate team members and volunteer teams when an urgent issue arises.
  • Create and streamline communication resources, message templates, and documentation to ensure alignment with the Support communication strategy and voice.
  • Track product roadmap and understand the app and web release cycles, updates, changes, etc.
  • Build systems to ensure timely understanding of new releases and app changes.
  • Ensure volunteers are equipped with timely information on outages, bugs, or upcoming product releases.
  • Work with the Internal Tools team to improve current Support and user management tools.
  • Identify pain points in the Support process, including Support visibility and accessibility.

Requirements
  • Excellent verbal, written, and interpersonal communication skills to foster relationships and partnerships.
  • Capacity to quickly learn new technologies and programs.
  • Ability to self-motivate, make independent decisions, and solve problems.
  • Maintain flexibility and initiate the creation of new processes and project strategies.
  • Strong leadership skills and understanding of developing and guiding others.
  • High School Diploma or GED.
  • 1 -3 years of related work experience.

Benefits

- Paid parental leave, including maternity, paternity, and adoption leave.

- Generous employer-paid leave for the use of vacation, sick time, and other qualifying reasons.

- Innovative and comprehensive Medical, Dental, and Vision insurance that provides team members with useful resources and savings to navigate their holistic health.

- Life insurance policy provided for all staff members at 2x annual salary at no cost. Additional life insurance coverage is available to purchase.

- Short-Term and Long-Term disability is covered at 100% for full-time qualified staff members.

- Comprehensive wellness and mental health benefits allow staff to proactively invest in their physical and emotional health.

- Generous 401(k) retirement plan allowing a team member to have up to 12.5% (including employee contribution, employer match, and employer discretionary contribution) contributed into their account in their first year. It doesn't stop there-the more years on staff, the greater the investment

- $160 annually in development dollars for team members to invest in their professional growth.

- Casual dress and work environment.

- And much more

  • Technical Support Specialist

    3 weeks ago

    Edmond, Oklahoma, United States F. Hoffmann-La Roche AG Full time

    At Roche, we are committed to delivering exceptional support to our customers. As a Field Engineering Specialist, you will be part of our dedicated team that showcases expertise in technical repair and installation for Roche assigned products. Your valuable service will be instrumental in ensuring seamless support to our labor Field Engineers, Specialists,...

  • Technical Support Specialist

    4 weeks ago

    Edmond, Oklahoma, United States University of Central Oklahoma Full time

    Job Title: Technical Support SpecialistJob Summary: We are seeking a highly motivated and detail-oriented Technical Support Specialist to join our team at the University of Central Oklahoma. As a Technical Support Specialist, you will provide exceptional customer service to students, faculty, and staff by resolving technical issues and providing support for...

  • Technical Support Specialist

    3 weeks ago

    Edmond, Oklahoma, United States F. Hoffmann-La Roche AG Full time

    Technical Expertise for Roche ProductsAt F. Hoffmann-La Roche AG, we are committed to delivering exceptional support to our customers. As a Field Engineering Specialist, you will play a crucial role in showcasing your technical expertise in repair and installation for Roche assigned products. Your valuable service will be instrumental in ensuring that our...

  • Technical Support Specialist

    4 weeks ago

    Edmond, Oklahoma, United States University of Central Oklahoma Full time

    Job DetailsJob Title: Technical Support SpecialistJob Location: Main Campus - Edmond, OKPosition Type: StudentSalary Range: $8.50 - $11.00 HourlyJob Shift: DayJob Category: OTRS IneligiblePosition OverviewThis is a technical support position in which the student will assist staff or faculty with supporting the classrooms, labs, or departments.Duties may...

  • Technical Support Specialist

    4 weeks ago

    Edmond, Oklahoma, United States Life Full time

    Support Specialist Role OverviewThe Support Specialist is a key member of the YouVersion team, responsible for building and implementing the strategy for the technical aspects of YouVersion Support.This includes tracking bugs and user pain points, building new systems to improve team communication, and developing processes to resolve issues more quickly.The...

  • IT Support Specialist

    3 weeks ago

    Edmond, Oklahoma, United States Bob Moore Auto Group Full time

    Job Title: IT Support SpecialistJob Summary:We are seeking an IT Support Specialist to join our team at Bob Moore Auto Group. As an IT Support Specialist, you will be responsible for providing technical assistance to our employees and ensuring that our computer systems are running smoothly.Key Responsibilities:- Provide technical assistance to employees via...

  • Bilingual Support Specialist

    1 week ago

    Edmond, Oklahoma, United States Edmond Public Schools Full time

    About the Role:The Bilingual Assistant will provide interpretation and academic support for students with limited English-speaking ability under general supervision of the site administrator and the direction of the EL Content Specialist and HS ELD facilitator.Key Responsibilities:Communicate with students in English and a designated second language to...

  • Bilingual Support Specialist

    1 month ago

    Edmond, Oklahoma, United States Edmond Public Schools Full time

    Job SummaryWe are seeking a highly skilled and dedicated Bilingual Assistant to join our team at Edmond Public Schools. The successful candidate will provide interpretation and academic support for students with limited English-speaking ability, working under the supervision of the site administrator and the direction of the EL Content Specialist and HS ELD...

  • Caregiver - Resident Support Specialist

    4 weeks ago

    Edmond, Oklahoma, United States Touchmark Full time

    Resident Support SpecialistWe are seeking a compassionate and dedicated Caregiver to join our team at Touchmark at Coffee Creek. As a Resident Support Specialist, you will play a vital role in ensuring the well-being and comfort of our residents.Your responsibilities will include:Assisting residents with activities of daily living, such as bathing, dressing,...

  • Community Support Specialist

    4 weeks ago

    Edmond, Oklahoma, United States Wyndy LLC Full time

    The Community Support Specialist at Wyndy LLC plays a vital role in fostering a positive and inclusive community environment. This involves promoting independent living, connecting individuals with necessary resources and services, and collaborating with various professionals and organizations to ensure the well-being and overall satisfaction of community...

  • Administrative Support Specialist

    4 weeks ago

    Edmond, Oklahoma, United States UNIVERSITY OF CENTRAL OKLAHOMA Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at the University of Central Oklahoma. This role involves providing comprehensive administrative support to ensure seamless departmental functioning.Key ResponsibilitiesEngage in proactive communication with partners, customers, and...

  • Student Service Desk Specialist

    1 month ago

    Edmond, Oklahoma, United States University of Central Oklahoma Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Student Service Desk Specialist to join our team at the University of Central Oklahoma. As a key member of our Office of Information Technology, you will provide exceptional customer service to our students, faculty, and staff.Key ResponsibilitiesProvide technical support and assistance to...

  • Security Specialist

    3 weeks ago

    Edmond, Oklahoma, United States Insight Global Full time

    Job SummaryInsight Global is seeking a skilled Security Specialist to join our team. As a Security Specialist, you will be responsible for providing security solutions to our clients. This includes installing and configuring security devices, as well as providing technical support and maintenance.Key Responsibilities* Install and configure security devices,...

  • Customer Service Engineer

    4 weeks ago

    Edmond, Oklahoma, United States IT Concepts Full time

    Job DescriptionIT Concepts is seeking a highly skilled Customer Service Engineer to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support to our government customers across the United States.Key Responsibilities:Provide technical support to customers via phone, email, and remote desktop...

  • Senior Desktop Support Specialist

    4 weeks ago

    Edmond, Oklahoma, United States Insight Global Full time

    Job SummaryInsight Global is seeking a highly skilled Sr. Desktop Support Technician to join our team of professionals in Oklahoma City. As a key member of our technical support team, you will be responsible for providing top-notch technical support to end-users for all desktop/laptop related issues, including troubleshooting, installation, configuration,...

  • Diagnostic Imaging Specialist

    3 weeks ago

    Edmond, Oklahoma, United States Integris LLC Full time

    Diagnostic Imaging SpecialistAt INTEGRIS Health Edmond, we're seeking a skilled Diagnostic Imaging Specialist to join our Diagnostic Radiology team. As a key member of our team, you'll be responsible for performing a variety of technical procedures using computed tomography equipment. Your expertise will be essential in providing exceptional care to our...

  • Technical Project Manager

    3 weeks ago

    Edmond, Oklahoma, United States Saxon Global Full time

    Job Title: Technical Project ManagerJob Summary:We are seeking a highly skilled Technical Project Manager to join our team at Saxon Global. As a Technical Project Manager, you will be responsible for leading and managing projects from initiation to delivery, ensuring they are completed on time, within budget, and to the required quality standards.Key...

  • Senior Desktop Support Specialist

    3 weeks ago

    Edmond, Oklahoma, United States Insight Global Full time

    Job SummaryInsight Global is seeking a highly skilled Sr. Desktop Support Technician to join our team. As a key member of our IT support team, you will be responsible for providing technical assistance to end-users for all desktop/laptop related issues, including troubleshooting, installation, configuration, and maintenance of hardware and software.Key...

  • Sales Specialist

    4 weeks ago

    Edmond, Oklahoma, United States University of Central Oklahoma Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Sales Specialist to join our team at the University of Central Oklahoma's Central Tech Store. As a Sales Specialist, you will be the face of our store, providing exceptional customer service and sales support to our customers.Key ResponsibilitiesProvide outstanding customer service and sales...

  • Electronics Systems Specialist

    3 weeks ago

    Edmond, Oklahoma, United States NANA Regional Corp Full time

    Job SummaryNANA Regional Corp is seeking a skilled Electronic Equipment Maintenance Specialist to join our team. As an Electronic Equipment Maintenance Specialist, you will provide technical support services for the Federal Aviation Administration Logistic Center (FAALC) at the Mike Monroney Aeronautical Center (MMAC) in Oklahoma City, OK.Key...