Technical Support Specialist
4 weeks ago
Job Summary:
We are seeking a highly motivated and detail-oriented Technical Support Specialist to join our team at the University of Central Oklahoma. As a Technical Support Specialist, you will provide exceptional customer service to students, faculty, and staff by resolving technical issues and providing support for various IT systems and applications.
Key Responsibilities:
Provide technical support for students, faculty, and staff via phone, email, and in-person
Troubleshoot and resolve technical issues with computers, software, and other IT systems
Document incidents and requests in our ticketing system
Collaborate with other teams to resolve complex technical issues
Stay up-to-date with the latest IT trends and technologies
Requirements:
High school diploma or equivalent required; associate's or bachelor's degree preferred
1-2 years of experience in a technical support role
Excellent communication and problem-solving skills
Ability to work in a fast-paced environment and prioritize tasks effectively
Familiarity with Windows, Macintosh, and mobile devices
What We Offer:
Competitive hourly rate
Opportunities for professional growth and development
Collaborative and dynamic work environment
Flexible scheduling to accommodate students' needs
How to Apply:
If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, please submit your application, including your resume and a cover letter, to [insert contact information].
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