Store Team Supervisor
2 weeks ago
As a Retail Operations Leader, you will play a crucial role in guiding our team to deliver exceptional service and achieve operational excellence. Your leadership will help create a welcoming environment for both guests and staff.
About SSA Group:
SSA Group collaborates with various cultural institutions, including zoos, aquariums, and museums, to enhance their retail and dining experiences. With a legacy of over 50 years, we focus on sustainability, inclusivity, and innovation to elevate the visitor experience and drive revenue growth for our partners.
Key Responsibilities:
1. Assist in leading and inspiring the retail team to exceed customer expectations.
2. Integrate new team members and provide ongoing coaching and development.
3. Ensure compliance with local, state, and federal regulations.
4. Maintain a clean, safe, and organized retail environment.
5. Uphold company policies and procedures effectively.
6. Deliver outstanding guest service to create memorable experiences.
7. Support inventory management and cash handling processes.
8. Oversee daily operations and promote a positive team atmosphere.
9. Merchandise products strategically to maximize sales potential.
10. Address guest inquiries and resolve complaints efficiently.
11. Manage employee schedules and breaks in accordance with labor laws.
12. Collaborate with supervisors to set daily goals and performance metrics.
Commitment to Inclusion:
We prioritize an inclusive and supportive workplace culture, encouraging growth and opportunity for all team members. Our leadership fosters a sense of belonging and drives community engagement through various initiatives.
Qualifications:
- Strong interpersonal and communication skills.
- Proven leadership abilities with a focus on team development.
- Effective problem-solving and organizational skills.
- Ability to adapt in a fast-paced retail environment.
- Familiarity with point-of-sale systems.
- Physical capability to stand for extended periods and lift boxes as needed.
- Flexibility to work varied hours, including weekends and holidays.
Experience:
Prior retail experience is preferred, but all educational backgrounds are welcome. This position is designed to provide opportunities for growth and skill development within the retail sector.
Compensation and Benefits:
- Hourly, Non-Exempt position with pay based on experience.
- Employee Assistance Program and early pay options.
- Tuition discounts through partnered educational institutions.
- Meal plans and employee discounts available.
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