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Mandarin Bilingual Service Product Specialist
2 months ago
Position Overview:
The role involves overseeing the sales division and ensuring effective management of service products throughout their life cycle. This includes:
- Managing the portfolio of service products, including their introduction and discontinuation, as well as upgrades.
- Coordinating resources across various departments to guide the development of standardized service offerings, from initial market research and feasibility studies to resource allocation, trial phases, and final launch.
- Engaging with clients to discuss service requirements and tailoring or recommending suitable service products and solutions based on their specific needs.
- Supporting activities related to cost estimation, pricing strategies, development of sales channels, and preparation for the delivery of international service products.
Qualifications:
- A Bachelor’s degree or higher in fields such as automotive, mechanical engineering, energy, marketing, or business management.
- A strong understanding of the new energy after-sales service sector and a passion for the new energy industry.
- Exceptional customer service orientation, a sharp market insight, outstanding communication abilities, extensive experience in cross-departmental collaboration, and strong promotional skills.
- Fundamental project management skills, logical reasoning, and negotiation capabilities with clients.
- A minimum of 5 years of professional experience, particularly in service product development and new energy after-sales services is advantageous.
- Proficiency in both English and Mandarin is preferred.
