Business Advisor Lead

2 months ago

Colorado Springs, Colorado, United States USAA Full time
About USAA

USAA is a leading financial services organization dedicated to serving the needs of U.S. military members and their families. Our mission is to facilitate the financial security of millions of individuals who have served our nation. We're committed to our core values of honesty, integrity, loyalty, and service, which guide everything we do.

The Opportunity

We're seeking a highly skilled Business Advisor Lead - Operational Reporting Bank Disputes to join our team. As a key member of our organization, you will provide critical support to leadership through the prioritization and coordination of key deliverables and activities. You will oversee the development and presentation of multiple high-profile organization deliverables, act as a liaison between internal and external business operations, and provide innovative communications support to leadership for strategic or operational planning events, monthly business meetings, and/or compliance and regulatory requirements.

You will advise team members by providing business planning mentorship, including research, development, planning, and implementation of procedures and processes to increase business viability and ensure compliance and/or product competitiveness and profitable growth. You will consult, develop, and implement solutions to influence business decisions for Bank Disputes, develop best-in-practice solutions to the most sophisticated business challenges, and identify opportunities to change, improve, or streamline existing business projects and initiatives.

You will also identify regulatory and/or operational gaps within the experience to mitigate key risks associated with financial, reputational, or member harm. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA, or Tampa, FL, with occasional business travel. Relocation assistance is not available for this position.

Responsibilities
  • Lead the coordination and documentation of progress toward achievement of business goals, objectives, strategies, and action plan results.
  • In partnership with leadership team, define and set objectives and content of messages to be communicated regarding organizational performance metrics and goals.
  • Provide advice and guidance and negotiate approval of deliverable materials.
  • Responsible for the development, coordination, and timely submission of relevant deliverables.
  • Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
  • Provide gap analysis, recommendations, and strategic direction to enhance business programs, projects, agile projects, and/or processes in a client consulting capacity.
  • Leverage standard processes gained from expert industry knowledge to see opportunities for business efficiencies and provide expert mentorship strategy, planning, and problem-solving to help the business succeed in the marketplace.
  • Identify strategic partners and team members to optimally communicate programs' strategic impact.
  • Responsible for supervising risks within the internal control environment and advising on and recommending risk mitigation actions by collaborating with Compliance, Legal, Operational Risk Management, and Business Experience Owners.
  • May lead efforts to conduct root cause diagnostics of key processes, controls, regulatory requirements to identify and detail these issues.
  • Monitor, develop, and communicate audit testing, control testing, and examination requests.
  • Lead the development, management of consistent execution of operational reporting and provides trend analyses and solutions.
  • Serve as a coach and mentor and on-the-job trainer for other team members.
  • Ensure risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.
Requirements
  • Bachelor's degree or 4 years of related experience may be substituted in lieu of degree.
  • 8 years of project management, process consulting, or business optimization planning within the financial services industry.
  • Advanced knowledge of relevant industry technology applications, such as Salesforce, SharePoint, Portal, CRM, CBS, Fiserve, KDIM, Fidelity, Metric Stream, or other industry-related applications.
  • Extensive experience developing solutions and recommendations that will increase efficiency and improve business processes, projects, and programs, to include leading performance and profitability.
  • Knowledgeable in the applications of Agile process and procedures.
  • Knowledge and application of risk management frameworks and regulatory requirements for applicable Line of Business (LOB).
  • Experience in developing communications and delivering key information effectively to team members and all levels of management to influence decisions centered around business optimization.
  • Sound understanding of various applications and processes encompassing business development, business intelligence, analytics, data integration, and business process automation.
  • Expert level of experience in negotiating, prioritizing, consulting, and influencing to all levels of management to achieve influence business decisions and achieve desired business results.
  • Expert knowledge of Microsoft Office tools.
What We Offer

USAA offers a competitive salary range of $109,130 - $208,580, based on experience and market data. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. We also offer best-in-class benefits to support our employees' physical, financial, and emotional wellness, including comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Our career path planning and continuing education assist employees with their professional goals.

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