Director of Customer Facing Services

2 weeks ago


Milwaukee, Wisconsin, United States Graybar Full time
Company Overview:

Graybar is a leader in the electrical, networking, and security distribution industry. We are committed to providing our customers with innovative solutions and exceptional service. As a Manager of Customer Experience and Operations, you will be at the forefront of delivering these services and driving business results.

Job Description:

This role involves overseeing the daily activities of customer service, administrative, operations, and logistics staff in our branch. You will work closely with the Branch Manager to manage resources, develop strategies, and monitor performance.

  • Supervise and mentor customer service, administrative, warehouse, and transportation functions.
  • Implement effective staffing strategies and monitor performance.
  • Collaborate with the Branch Manager to drive profitability and optimize operations.

We offer a competitive salary range of $83,000 annually, depending on experience, and bonus eligibility based on business metrics. If you are a motivated and experienced professional looking to take your career to the next level, we encourage you to apply.

Key Requirements:
  • Proven leadership skills and experience in customer service and operations.
  • Strong communication and problem-solving skills.
  • SAP and Microsoft Office experience.
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