Customer Service Professional

2 weeks ago


Milwaukee, Wisconsin, United States Jobs for Humanity Full time
About the Role

Our team of Customer Service Associates provides world-class customer service to our financial customers. Ensuring service expectations are met while establishing a professional rapport with each customer is crucial. We believe our clients and customers are the most important aspect of our business, and our determination to be the best that FIS has to offer rings true with each team member through training, knowledge, and a desire to excel in the financial world.

No financial services experience is required. Our diverse associates-new graduates and career changers alike-come from a variety of backgrounds. A college degree, computer skills, stellar problem-solving abilities, and the necessary interpersonal skills to be successful in a phone environment are strongly recommended.

Responsibilities:

  • Connect people with solutions that help them reach their financial goals through a consultative conversation via the phone.
  • Take ownership of customer requests by navigating through the nuances of their situations.
  • Actively listen to understand the underlying needs of a customer's request.
  • Understand the suite of products and services available across multiple channels (digital, face-to-face, high net worth, etc.) and position appropriate solutions based upon the customer's need.

Training schedule will vary. 8am-5pm EST. Must be flexible to work the assigned shift based on business needs.

This is a hybrid role for those who are local to our Jacksonville, Florida office site. You will be required to work on-site during your scheduled shift.

Spanish bilingual applicants encouraged to apply, but not required.

What we offer you:

  • A competitive salary range of $15.40 - $27.45 per hour, depending on location and experience.
  • Ample development resources to help advance your skills.
  • Opportunities to face the biggest challenges in financial services and technology.
  • The time to give back to local charities in your community.
  • A collegial environment where collaboration, flexibility, and respect are top of mind.


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