Customer Service Representative for Plasma Collections

2 weeks ago


Milwaukee, Wisconsin, United States Biolife Plasma Services Full time

Job Overview:

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BioLife Plasma Services is seeking a highly motivated and detail-oriented Medical Support Specialist to join our team. As a Medical Support Specialist, you will be responsible for ensuring the safety and well-being of our donors while maintaining the highest standards of customer service.

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You will have the opportunity to work in a fast-paced environment and collaborate with a talented team of professionals who share your passion for delivering exceptional customer service and improving the lives of others.

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Key Responsibilities:

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Some of your key responsibilities will include:

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  • Greeting and screening donors to ensure their eligibility for donation">
  • Collecting and recording donor vital signs and finger stick results">
  • Preparing donor charts and maintaining accurate records using our Donor Information System">
  • Coordinating donor compensation and providing exceptional customer service to our donors">
  • Collaborating with our team to identify operational opportunities for continuous improvement and implementing changes using company-approved procedures">
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Requirements:

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To succeed in this role, you will need to have:

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  • A high school diploma or equivalent">
  • The ability to walk and/or stand for the entire work shift">
  • Flexibility to work evenings, weekends, and holidays">
  • The ability to lean, bend, stoop, crouch, and reach above shoulders and below knees">
  • Fine motor coordination, depth perception, and the ability to hear equipment from a distance">
  • Prolonged glove wear is required due to potential exposure to bloodborne pathogens (risk level 1)">
  • At least one year of experience working in a customer- or patient-facing role is preferred">
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Compensation and Benefits:

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We are committed to offering a competitive salary and comprehensive benefits package, including:

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  • An estimated starting hourly wage of $17.00">
  • Short-term incentives">
  • Medical, dental, vision insurance">
  • A 401(k) plan and company match">
  • Short-term and long-term disability coverage">
  • Basic life insurance">
  • Tuition reimbursement program">
  • Paid volunteer time off">
  • Company holidays">
  • Well-being benefits">
  • Sick time and paid vacation">
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EEO Statement:

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BioLife Plasma Services is an equal employment opportunity employer committed to creating a diverse workforce and providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information, or other protected characteristics under applicable federal, state, and local laws.



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