Director of Customer Services

2 weeks ago


Milwaukee, Wisconsin, United States Graybar Full time
About Our Company
At Graybar, we believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. We welcome people from all backgrounds, cultures, and experiences into our company because we believe it's the right thing to do and the right way to run our business. As a key member of our team, you will play a critical role in helping us achieve our sales, financial, and service goals.

You will be responsible for overseeing customer service, administrative, operations, and logistics staff in the branch, with a focus on assisting the Branch Manager in managing resources within the branch, supervising and mentoring customer service, administrative, warehouse, and transportation functions, and implementing customer-facing service solutions and e-commerce solutions. This is an exciting opportunity for someone with strong leadership skills and experience in supervising and mentoring teams.

The ideal candidate will have 3+ years of experience in a similar role, with a strong background in SAP and Microsoft Office. They will also possess excellent problem-solving and conflict resolution skills, as well as the ability to motivate and support a team. We offer a competitive salary of approximately $83,000 annually, depending on experience, and are bonus eligible based on specific business metrics.

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