Customer Service Ambassador

6 days ago


Milwaukee, Wisconsin, United States Lexus of Milwaukee Full time

We are seeking an exceptional Customer Service Ambassador to join our team at Lexus of Milwaukee. As a key member of our service drive support, you will be responsible for delivering world-class customer experiences, ensuring seamless interactions, and driving sales growth.

Compensation

The estimated salary range for this role is $40,000 - $60,000 per annum, based on industry standards and the Milwaukee market. Our family-owned and operated business offers competitive pay plans, including benefits such as medical, dental, and vision insurance, 401(k) matching, accrued vacation time, and discounts on products and services.

About the Role

This is an exciting opportunity to work with a leading automotive dealership group, affiliated with over 25 brands and spanning seven states. As a Customer Service Ambassador, you will be the face of our organization, interacting with customers, employees, and partners alike. Your primary responsibilities will include:

  • Greeting incoming guests and providing exceptional customer service
  • Communicating professionally and efficiently with customers
  • Coordinating appointments and assigning customers to service advisors using computer software
  • Performing vehicle walk-around inspections in the service drive
  • Checking guests into loaners and providing administrative support
Requirements

To succeed in this role, you will need:

  • A high school diploma or equivalent
  • Excellent customer service experience, preferably with a focus on retail or hospitality
  • Basic computer skills and proficiency in administrative software
  • A valid driver's license and a professional demeanor
Benefits

We offer a comprehensive benefits package, including:

  • Medical, dental, and vision insurance
  • 401(k) matching and other retirement plans
  • Accrued vacation time and paid holidays
  • Discounts on products, services, and vehicles

We are committed to creating a diverse and inclusive work environment where everyone feels valued and respected. If you are a motivated and customer-focused individual looking to grow your career, we encourage you to apply today



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