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IT Support Specialist

2 months ago

Kennewick, Washington, United States J-U-B Engineers Full time
Position Title:
IT Systems Technician

Location:
Kennewick, WA

Position Summary:
At J-U-B ENGINEERS, Inc., our mission is to enhance community well-being through collaboration and innovation. We are currently looking for an IT Systems Technician to join our team in Kennewick, WA. This role is essential in ensuring the smooth operation of our IT infrastructure and providing comprehensive technical assistance to our staff.

Key Responsibilities:
- Provide technical support to employees across the organization.
- Maintain and troubleshoot IT systems, ensuring optimal performance.
- Assist in the installation and upkeep of hardware, software, and peripherals.
- Deliver help desk support company-wide, addressing technical inquiries and issues.
- Stay informed about the latest industry trends and technologies to enhance service delivery.
- Collaborate effectively within a team environment to resolve technical challenges.

Qualifications:
Education and Experience:
- An associate's degree in information technology or a related field is required; a bachelor's degree is preferred.
- A minimum of one year of experience in IT support or a similar role is essential.

Skills and Competencies:
- Strong communication skills to engage with both technical and non-technical personnel.
- Excellent customer service skills with a keen attention to detail.
- Proficient in diagnosing and resolving technical issues using critical thinking and problem-solving techniques.
- Familiarity with computer systems, including hardware, software, and networks, as well as operating systems such as Windows and Apple.
- Knowledge of Microsoft Office Suite, Active Directory, VPN, and server administration is beneficial.

Compensation and Benefits:
- Competitive hourly wage based on experience.
- Comprehensive benefits package including medical, dental, and vision insurance, 401(k) with company match, and profit sharing.
- Paid vacation, sick leave, and holidays.