Customer Service and Support Specialist

1 month ago


Kennewick, Washington, United States Semios Full time
About the Role

We are seeking a highly skilled Customer Field Service and Support Specialist to join our team at Semios. As a key member of our sales and field services organization, you will play a critical role in delivering exceptional support to our customers and Territory Managers.

Key Responsibilities
  • Pre- and Post-Sales Administrative Support: Conduct pre-sale activities, including creating customer accounts, quotes, and sales orders. Update and maintain internal systems for your assigned territory, ensuring all customer communications are accurately logged within the CRM.
  • Customer Engagement and Support: Conduct onboarding with customers and their teams, both virtually and in person. Provide continuous support to customers in your territory, being the first line of support via phone, email, and in-app chat. Attend trade shows and events, showcasing Semios' products and services to customers and prospects.
  • Internal Support: Support various company initiatives, working closely with Sales Operations to ensure sales data in systems is complete and accurate. Collaborate with Finance, Grower Relations, and Channel teams to support sales growth and strategic initiatives.
Requirements
  • 2+ years of professional experience working with customer onboarding, implementation, adoption, and technical support.
  • Highly tech-savvy with the ability to quickly learn and adapt to new technologies and tools.
  • Familiarity working with software applications and data.
  • A magnetic personality and skill for winning customers' time and trust.
  • Superb listening and presentation skills to build and maintain customer relationships.
  • Ability to prioritize and focus efficiently on multiple customers and products.
  • Orientation towards taking initiative and continuous improvement.
  • Valid driver's license and ability to commute when necessary.
What We Offer
  • A competitive hourly rate of $23-$32 per hour.
  • A customizable health benefits plan for you and your family.
  • Enrollment in our company's 401(K) plan.
  • Company-paid holidays, paid vacation, and sick leave.
About Semios

Semios is a market leader in leveraging the internet-of-things (IoT) and big data to improve the sustainability and profitability of specialty crops. We are a dynamic, growing company that finds solutions to real-life problems, such as helping the world reduce the use of pesticides and helping nature feed a growing population.



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