Tech Support Specialist

5 days ago


Kennewick, Washington, United States BBSI Full time
Job Title: Tech II IT Support Tech

A leading IT company, Peak Networks, is seeking a skilled Tech II IT Support Tech to join their team. As a Help Desk Technician, you will be responsible for managing Help Desk tickets, responding to customer issues, and providing customer assistance.

Responsibilities:
  • Manage Help Desk tickets in a timely manner
  • Respond to customer issues via phone, email, and computer chat
  • Provide customer assistance
  • Document customer interactions
  • Run diagnostics to resolve customer reported issues
  • Install, make changes, and repair computer hardware and software
  • Follow-up with customers to ensure issues are resolved
  • Write technical documents on how to or SOPs
  • Network Administration
  • Update/Create scripts
  • Troubleshooting servers
  • Server administration
Qualifications:
  • Firm understanding of L2 and L3 networks (VLAN, STP, OSPF)
  • Firm understanding of wireless protocols (BT, LPWA)
  • Firm understanding of VOIP systems
  • Firm understanding of AD/DS services (AD, GP, and DNS)
  • Firm understanding of MS365 (EntraID, Intune, and Exchange Online)
  • Firm understanding of RMM tools
  • Scripting knowledge (PS, Python, etc.)
  • Knowledge of MDM tools
Certifications:
  • Active Industry/Vendor networking certificate


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