IT Support Specialist

3 weeks ago


Kennewick, Washington, United States BBSI Full time

BBSI is seeking a skilled IT Support Specialist to join our team. As a Help Desk Technician, you will be responsible for managing Help Desk tickets in a timely manner, responding to customer issues via phone, email, and computer chat, and providing customer assistance. You will also be responsible for documenting customer interactions, running diagnostics to resolve customer-reported issues, and installing, making changes, and repairing computer hardware and software. Additionally, you will follow up with customers to ensure issues are resolved and write technical documents on how to or SOPs. The ideal candidate will have a firm understanding of L2 and L3 networks (VLAN, STP, OSPF), wireless protocols (BT, LPWA), VOIP systems, AD/DS services (AD, GP, and DNS), MS365 (EntraID, Intune, and Exchange Online), and RMM tools. Scripting knowledge (PS, Python, etc.) and knowledge of MDM tools are also required. Active Industry/Vendor networking certification is a plus. If you are a motivated and detail-oriented individual with a passion for IT, we encourage you to apply.



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