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Bilingual Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Bilingual Customer Service Specialist to join our team at Sherwin-Williams. As a key member of our store team, you will be responsible for providing exceptional customer service, resolving customer concerns, and promoting our products and services.
Key Responsibilities- Provide excellent customer service to wholesale and retail customers, answering their questions and recommending products and services.
- Resolve customer concerns and issues in a timely and professional manner.
- Process sales transactions accurately and consistently with company policies and procedures.
- Assist customers in person and over the phone, determining their needs and presenting appropriate products and services.
- Build productive relationships with wholesale and retail customers, understanding their needs and preferences.
- Stay up-to-date with product features, benefits, and promotions, and communicate this information to customers.
- Maintain a clean and organized store environment, adhering to company standards and expectations.
- Participate in sales and customer service initiatives, achieving sales goals and exceeding customer satisfaction targets.
- Must be at least 18 years of age.
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
- Must be able to read, write, comprehend, and communicate in English and Spanish.
- Must be able to lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
- Must be willing to work all scheduled hours, including evenings and weekends.
- Valid, unrestricted driver's license.
- High school diploma or equivalent.
- Previous experience working in a delivery, retail, or customer service position.
- Previous experience selling paint and paint-related products.
- Previous experience operating tinting and mixing equipment.
Sherwin-Williams is a leading manufacturer of paints, coatings, and related products. We are committed to providing our customers with exceptional service, quality products, and innovative solutions. Our company values diversity, equity, and inclusion, and we strive to create a workplace that is welcoming and inclusive for all employees.
We offer a competitive compensation package, including a base salary, commission, and benefits. We also provide opportunities for professional growth and development, as well as a fun and dynamic work environment.
