Bilingual Customer Service Representative
4 days ago
Job Title: Bilingual Customer Service Representative
About the Job:
We are seeking a highly skilled and articulate Bilingual Customer Service Representative to join our team at Delray Beach Auto Dealer processing center. As a key member of our Auto Dealer Service division, you will be responsible for providing exceptional customer service to clients in the US and Guatemala.
Key Responsibilities:
- Receive and respond to high-volume inbound calls within procedural requirements
- Perform outbound phone calls to follow up on missing or incorrect information
- Initiate electronic communication via email and/or fax
- Process documents received electronically and via shipment in a timely fashion
- Create follow-up actions to ensure quickest possible resolution
Requirements:
- Must be fully bilingual, speaking both English and Spanish fluently
- Available to work Monday - Friday 9:00am - 6:00pm, with one hour for lunch
- Must be able to work mandatory overtime, paid at the required O/T rate, for training, meetings and other business needs
Benefits:
- Competitive starting hourly pay
- United Health Care for medical, Aetna for Dental, VSP for vision
- 401k plan, w/ company match up to 4% (after a year)
- MetLife supplemental insurance, Life Insurance
- Long Term Disability / Short Term Disability
- Accrued PTO time that increases with tenure
- Paid Holidays
About PrideStaff:
PrideStaff is a staffing firm that works for you. We help you find the job that best matches your skills, interests, and goals. With locally-owned offices throughout the country, PrideStaff gives you the inside track to great jobs with 3,000+ employers.
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