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Bilingual Customer Service Representative

1 month ago

Vero Beach, Florida, United States Government Employees Insurance Company Full time
Customer Service Representative - Bilingual Spanish

We're seeking a highly motivated and detail-oriented Bilingual Spanish Customer Service Representative to join our team at Government Employees Insurance Company. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving their issues in a timely and professional manner.

Responsibilities:
  • Process customer policy change requests and verify customer information.
  • Answer incoming phone calls and respond to customer inquiries in a timely and professional manner.
  • Schedule appointments for sales staff to meet with prospective customers.
  • Respond to all customer inquiries, cancellation requests, and sales requests within a specified timeframe.
Requirements:
  • Must speak English and Spanish fluently.
  • Possess an upbeat, positive, and enthusiastic attitude.
  • Proficiency in multitasking, follow-through, and follow-up.
  • Excellent customer service skills.
  • Driven and goal-oriented individual.
  • Ability to tactfully handle stressful and difficult situations.
What We Offer:
  • Long-term opportunity to grow with a established company.
  • Mentorship from an experienced agent with an interest in your success.
  • Professional office setting with supportive colleagues.
  • Team atmosphere.
  • Work-life balance.