Bilingual Customer Service Representative

4 hours ago


Vero Beach, Florida, United States Government Employees Insurance Company Full time
Customer Service Representative - Bilingual

We're seeking a highly motivated and dedicated Bilingual Customer Service Representative to join our team at GEICO Local Office in Vero Beach, FL. As a Customer Service Representative, you will be responsible for providing exceptional customer service and administrative support to our sales team.

Key Responsibilities:
  • Process customer policy change requests in a timely and efficient manner.
  • Verify customer information, including phone numbers, addresses, and email addresses, and update customer records as necessary.
  • Answer incoming phone calls promptly and professionally.
  • Schedule appointments for sales staff to meet with prospective customers.
  • Respond to customer inquiries, cancellation requests, and sales requests in a timely and professional manner.
Requirements:
  • Must be fluent in English and Spanish.
  • Possess a positive and enthusiastic attitude.
  • Be able to multitask, follow through, and follow up on customer requests.
  • Have excellent customer service skills.
  • Be a driven and goal-oriented individual.
  • Be able to handle stressful and difficult situations in a professional manner.
  • Have excellent communication and interpersonal skills.
What We Offer:
  • A long-term opportunity to grow with a established company.
  • Mentorship from an experienced agent who is invested in your success.
  • A professional office setting with supportive colleagues.
  • A team atmosphere that fosters growth and development.
  • A healthy work-life balance.


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