Help Desk Support Specialist
1 week ago
ClancyJG International is seeking skilled Help Desk Technicians to join our team in Cookeville, TN, and Oakridge, TN.
Job Summary:We are looking for experienced Help Desk Technicians to provide technical support to our clients. The successful candidate will have a strong background in IT service management, software troubleshooting, and hardware support.
Responsibilities:- Provide technical support to clients via phone, email, and remote access.
- Resolve user incidents and requests in a timely and professional manner.
- Install and configure software and hardware as required.
- Support the lifecycle management of IT equipment, including deployment, maintenance, and disposal.
- Ensure installations are accomplished per plan, manufacturer specifications, and industry best practice.
- Resolve technical issues and document installed configuration.
- Support desktop, server, and network equipment.
- Use ITSM tools to manage user incidents and requests.
- Escalate incidents to the next highest tier.
- 3 years of experience in IT service management and software troubleshooting.
- Ability to obtain and maintain a U.S. Suitability/Public Trust Background Clearance.
ClancyJG International offers a competitive salary and benefits package, as well as opportunities for professional growth and development.
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Help Desk Support Specialist
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