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IT Support Specialist

2 months ago


Lancaster, Pennsylvania, United States One2One Full time
IT Service Technician Job Description

We are seeking a skilled IT Service Technician to join our team at ONE2ONE Inc. As an IT Service Technician, you will play a critical role in providing top-notch IT support to our clients.

Key Responsibilities:

  • Diagnose and troubleshoot hardware and software problems
  • Provide software updates and upgrades
  • Conduct system maintenance and network configurations
  • Communicate with clients professionally and deliver effective IT solutions

Requirements:

  • Previous experience in IT service desk support or a similar IT role
  • Familiarity with MSP operations (preferred)
  • Passionate about providing exceptional customer service
  • Excellent communication skills, both written and verbal
  • Strong knowledge of different operating systems
  • Proficiency in Active Directory administration
  • Experience in user administration in MS Exchange
  • Comprehensive understanding of TCP/IP networking

Benefits:

  • Salary Range: $50K - $60K
  • Medical, Dental, & Vision with Employer Contribution
  • 401K with Employer Match
  • Paid Time Off
  • Volunteer Time Off
  • Employee Assistance Program