Help Desk Specialist

1 week ago

Lancaster, Pennsylvania, United States Sealing Devices Full time
Job Title: Help Desk Technician

As a Help Desk Technician at Sealing Devices, you will play a vital role in the installation, support, and maintenance of desktops, laptops, and peripheral devices.

You'll work under the guidance of the Network Administrator, providing exceptional help desk support to both onsite and remote users.


Why You'll Love Working Here:
  • Impactful Work: Play a crucial role in shaping our production processes and contributing to our company's success.
  • Collaborative Environment: Work with a supportive team that values collaboration and innovation.
  • Career Growth: Opportunities for continuous learning and professional development.
  • Competitive Salary: We value your expertise and offer a competitive salary range based on your experience.
  • Inclusive Culture: We embrace diversity and provide equal opportunities for all employees.

Your Responsibilities:
  • Install and Deploy: Set up and deploy desktops, laptops, and peripheral devices like printers and scanners.
  • Administer User Accounts: Manage user accounts to ensure smooth access and functionality.
  • Be the Go-To Person: As the primary contact for all help desk requests, you'll be the one users turn to for assistance.
  • Manage Company Cell Phones: Handle the management and support of company cell phones.
  • Maintain Inventory: Keeping track of all end devices and Windows applications will be part of your role.
  • Monitor Security: You'll monitor and address any desktop security issues that arise.
  • Collaborate and Work Independently: You'll have the opportunity to work both independently and as part of a team.

Requirements:
  • Education: A high school diploma or equivalent is required, along with an Associate Degree in Information Technology or a related field.
  • Experience: At least 1 year of relevant job experience.
  • Technical Skills: Proficiency in basic PC setup and troubleshooting.
  • Understanding of Architecture: A basic understanding of server/client architecture in a Microsoft-based environment.
  • Peripheral Device Knowledge: Familiarity with the repair and support of PC peripheral devices like printers and scanners.
  • Networking Concepts: A grasp of fundamental networking concepts, including IP Addressing, DHCP, and DNS.

Salary ranges for this position are determined based upon the job location and can be adjusted based upon experience, reflecting our commitment to valuing the expertise and contributions of our individual team members.

Salary range for this role is $22 to $25/hour based upon experience.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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