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HR Operations Team Leader

2 months ago

Boca Raton, Florida, United States HCM Unlocked Full time
Position Overview: HR Operations Team Leader

We are in search of a skilled and proactive HR Operations Team Leader to guide and oversee our dedicated team of HR specialists providing business-to-business outsourcing solutions. The successful candidate will possess a robust background in human resources management, outstanding leadership capabilities, and a comprehensive understanding of the needs of B2B clients.

As an HR Operations Team Leader, you will be instrumental in supervising and directing the activities and functions of the HR team within the organization. Your responsibilities will include ensuring that HR policies, procedures, and programs are effectively implemented and adhered to, while fostering high levels of employee engagement and productivity.

Ideal Candidate Profile:
  • The ideal candidate will have a strong commitment to client satisfaction, understanding the unique requirements of our clients to ensure enduring partnerships.
  • Exceptional verbal and written communication skills are essential for success in this role, enabling you to convey ideas clearly and respond promptly to client inquiries.
  • A sense of ownership and accountability is a key attribute we seek; you should approach your responsibilities with urgency and a drive to exceed client expectations.
  • This position requires meticulous attention to detail and the ability to juggle multiple tasks and projects simultaneously. You should be self-driven, organized, and capable of delivering high-quality outcomes within established timelines.
  • A passion for fostering positive change and delivering exceptional client experiences is vital. We are looking for individuals who are enthusiastic about human resources and possess a proactive approach to challenges.
  • You should tackle challenges with a constructive mindset, actively seek solutions, collaborate effectively, and adapt swiftly to evolving circumstances.
Key Responsibilities:

Leadership and Development:
  • Guide, mentor, and nurture a team of HR professionals.
  • Delegate tasks, establish performance objectives, and conduct regular evaluations.
  • Promote a positive and collaborative team culture.
HR Operations Management:
  • Oversee daily HR operations, including recruitment, onboarding, employee relations, performance management, and offboarding.
  • Ensure the HR team provides high-quality services to B2B clients efficiently and effectively.
  • Develop and enforce HR policies and procedures in line with legal standards and organizational requirements.
Client Relationship Oversight:
  • Act as the primary liaison for B2B clients regarding HR-related inquiries.
  • Assess client needs and tailor HR services accordingly.
  • Maintain strong client relationships, ensuring satisfaction with HR offerings.
Compliance and Reporting:
  • Ensure adherence to federal, state, and local employment laws and regulations.
  • Prepare and present reports on HR activities and metrics to senior leadership.
  • Handle sensitive and confidential information with the utmost integrity.
Continuous Improvement Initiatives:
  • Identify opportunities for enhancement in HR processes and implement effective solutions.
  • Stay informed about HR best practices and industry developments.
  • Lead HR projects and initiatives aimed at improving service delivery and employee experience.
Qualifications (Knowledge, Skills, and Abilities):
  • Bachelor's degree in Human Resources, Business Administration, or a related discipline.
  • 5+ years of experience in human resources.
  • Experience in a multi-client environment is advantageous.
  • Strong understanding of federal, state, and local employment laws and regulations.
  • Excellent interpersonal, communication, and conflict resolution abilities.
  • Proven capacity to manage confidential information with discretion.
  • Proficiency in HRIS and Microsoft Office Suite.
  • SHRM or PHR certification is preferred.
Commitment to Diversity and Inclusion:

HCM Unlocked is an Equal Opportunity Employer dedicated to fostering a workplace free from harassment and discrimination. We celebrate the diverse backgrounds of our employees, as these differences drive curiosity, innovation, and the success of our organization.

We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by applicable laws or regulations. Accommodations are available for applicants with disabilities.