Night Audit Agent
2 weeks ago
Palihotel Culver City is seeking a skilled Night Audit Agent to oversee overnight operations, including late check-ins and liaising with various departments in a 24/7 hotel setting.
Key Responsibilities:- Liaise and communicate positively with guests, colleagues, and vendors
- Strengthen relationships both internally and externally, while ensuring the provision of superior service levels for all amenities and services offered
- Execute all registration processes revolving around arrival, inclusive but not limited to, providing an introduction by name to guest valet/colleague performing escort, overview of key operation and offering further assistance (intuitive service) in accordance with check-in performance standards
- Execute all registration processes revolving around departure, inclusive but not limited to, handling payment processing according to any instructions on file in accordance with check-out performance standards
- Execute all telecommunications processes, inclusive but not limited to, answering incoming calls, responding in a timely fashion and minimizing call transfers in accordance with telecommunications standards of performance
- Inputs and receives resident information into Opera/PMS and other interfaces as required
- Execute all cashiering processes, inclusive of posting charges to accounts in Opera/PMS
- Work cohesively in collaboration with the F&B, Room Reservations and Sales teams to ensure a smooth experience for all residents and patrons
- Enforce established policies and procedures regarding persons on property, reporting any concerns immediately to hotel management
- Comply with company and departmental rules and regulations at the hotel
- Maintain a professional, neat and well-groomed appearance adhering to hotel grooming standards
- Perform any other reasonable duties as required by management
- Reconcile and complete all daily front desk agent work
- Balance room posts and close day
- Run accounts receivable reports
- Provide next day reports for hotel
- Reconcile F&B charges
- Address complaints, glitches and/or requests in a very friendly and professional manner. Ensure that all are resolved or addressed with the proper department manager
- Investigate all safety issues reporting during the shift to find their cause, and give recommendations to avoid repeated issues. Initiate investigations and complete incident reports when necessary
- Communicate all guest complaints and issues to the General Manager and/or Supervisor
- Conduct multiple property safety and security walks-through.
- In the event of an emergency, perform all necessary safety protocols, including but not limited to, checking the fire panels, contacting emergency services, and communicating with the General Manager.
- Perform any other reasonable
- Flexible schedule- must be available to work a variety of shifts
- Must be able to stand for long periods of time and push, pull or lift up to 25 lbs.
- Minimum two years of experience within guest reception or a similar position preferred, preferably a luxury hotel setting
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Night Audit Agent
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Culver City, California, United States Palihotel Culver City Full timeJob Title: Night Audit AgentWe are seeking a highly skilled Night Audit Agent to join our team at Palihotel Culver City. As a Night Audit Agent, you will be responsible for overseeing overnight operations, including late check-ins and liaising with various departments in a 24/7 hotel setting.About the Role:Liaise and communicate positively with guests,...
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