Night Audit Agent

2 weeks ago


Culver City, California, United States Palihotel Culver City Full time
Job Title: Night Audit Agent

Palihotel Culver City is seeking a skilled Night Audit Agent to oversee overnight operations, including late check-ins and liaising with various departments in a 24/7 hotel setting.

Key Responsibilities:
  • Liaise and communicate positively with guests, colleagues, and vendors
  • Strengthen relationships both internally and externally, while ensuring the provision of superior service levels for all amenities and services offered
  • Execute all registration processes revolving around arrival, inclusive but not limited to, providing an introduction by name to guest valet/colleague performing escort, overview of key operation and offering further assistance (intuitive service) in accordance with check-in performance standards
  • Execute all registration processes revolving around departure, inclusive but not limited to, handling payment processing according to any instructions on file in accordance with check-out performance standards
  • Execute all telecommunications processes, inclusive but not limited to, answering incoming calls, responding in a timely fashion and minimizing call transfers in accordance with telecommunications standards of performance
  • Inputs and receives resident information into Opera/PMS and other interfaces as required
  • Execute all cashiering processes, inclusive of posting charges to accounts in Opera/PMS
  • Work cohesively in collaboration with the F&B, Room Reservations and Sales teams to ensure a smooth experience for all residents and patrons
  • Enforce established policies and procedures regarding persons on property, reporting any concerns immediately to hotel management
  • Comply with company and departmental rules and regulations at the hotel
  • Maintain a professional, neat and well-groomed appearance adhering to hotel grooming standards
  • Perform any other reasonable duties as required by management
  • Reconcile and complete all daily front desk agent work
  • Balance room posts and close day
  • Run accounts receivable reports
  • Provide next day reports for hotel
  • Reconcile F&B charges
  • Address complaints, glitches and/or requests in a very friendly and professional manner. Ensure that all are resolved or addressed with the proper department manager
  • Investigate all safety issues reporting during the shift to find their cause, and give recommendations to avoid repeated issues. Initiate investigations and complete incident reports when necessary
  • Communicate all guest complaints and issues to the General Manager and/or Supervisor
  • Conduct multiple property safety and security walks-through.
  • In the event of an emergency, perform all necessary safety protocols, including but not limited to, checking the fire panels, contacting emergency services, and communicating with the General Manager.
  • Perform any other reasonable
Requirements:
  • Flexible schedule- must be available to work a variety of shifts
  • Must be able to stand for long periods of time and push, pull or lift up to 25 lbs.
  • Minimum two years of experience within guest reception or a similar position preferred, preferably a luxury hotel setting

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