Operations Support Analyst

2 weeks ago


Ann Arbor, Michigan, United States NCMS – National Center for Manufacturing Sciences Full time

Position Overview:

The Operations Support Analyst plays a crucial role in facilitating various initiatives and business functions while ensuring outstanding service delivery.

Work Environment: Flexible hybrid schedule available.

Key Responsibilities:

  • Ensure data accuracy and integrity through thorough validation processes, including comparison with official documentation.
  • Engage with multiple business units to gain insights into workflows and gather necessary data.
  • Address data inquiries from internal stakeholders by executing queries in Power BI.
  • Design and oversee Power BI reports and dashboards.
  • Support the creation and maintenance of content for both internal and external communications.
  • Respond to requests from internal and external clients, identifying their needs and collaborating with relevant departments.
  • Provide assistance in project meetings by attending, preparing, and distributing meeting notes. Aid in documenting and enhancing operational procedures.
  • Contribute to the preparation and review of project reports on a quarterly and final basis.
  • Organize project information, manage data files and folders, and develop presentations.
  • Gain proficiency in designated core functions within the organization.
  • Perform additional duties as assigned.

Qualifications:

  • Ability to work in a hybrid model; three days in the office and two days remotely.
  • Bachelor's degree in Business Administration, Science/Technology/Engineering, or a related field, or a minimum of five years' experience in an administrative capacity with a focus on customer service and/or technology.
  • Familiarity with Power BI is advantageous.
  • Capability to understand business data comprehensively, its interrelations, and its significance to the organization.
  • Strong critical thinking and problem-solving abilities are essential.
  • Proficiency in Microsoft Office 365.
  • Working knowledge of SharePoint.
  • Excellent written and verbal communication skills.
  • Proven organizational skills and meticulous attention to detail.
  • Ability to propose and implement process enhancements.
  • Commitment to delivering exceptional customer service.


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