Guest Services Coordinator

2 weeks ago


Wheeling, West Virginia, United States Oglebay Full time
Position Overview

The Concierge Attendant serves as a vital link between guests and the establishment, ensuring a warm welcome and seamless experience. This role involves assisting guests with reservations for dining and activities, providing local insights, and arranging transportation as required. The Concierge Attendant is dedicated to fulfilling guest requests and possesses in-depth knowledge of the property and its amenities.

Key Responsibilities include, but are not limited to:

  • Demonstrating comprehensive knowledge of the property’s features, local attractions, dining venues, and recreational activities.
  • Identifying guest preferences and delivering tailored solutions to enhance their stay.
  • Coordinating events, activities, and transportation based on guest inquiries.
  • Facilitating dining reservations, spa bookings, and golf tee times for guests.
  • Monitoring the cleanliness of public areas and promptly reporting any maintenance issues.
  • Serving as the primary contact for guests in the lobby, addressing questions and providing detailed information about the resort’s offerings.
  • Collaborating with Catering and Reservations teams to curate exceptional experiences for groups, weddings, and VIP guests.
  • Delivering outstanding customer service, promptly addressing guest needs and resolving any concerns.
  • Completing required training as outlined in the human resources Training Matrix.
  • Adhering to safety protocols and policies, escalating any safety concerns to management or relevant committees.
  • Engaging with guests in a friendly and positive manner, effectively resolving issues and fostering good relationships with colleagues.

Required Skills

  • Strong customer service and communication abilities.
  • Effective networking skills.
  • Proficiency in problem-solving with a guest-centric approach.
  • Excellent organizational capabilities.

Qualifications

A high school diploma or equivalent educational background; one to three months of relevant experience or training; or a suitable combination of education and experience.



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