Telecommunications Manager

2 days ago

New York, New York, United States The New York Public Library Full time
Job Title: Manager, Telecommunications

NYPL is seeking a highly skilled Manager, Telecommunications to lead our Telecommunications team and oversee the planning, installation, and operation of our technology infrastructure.

Key Responsibilities:
  • Provide leadership in planning, deploying, and operating the NYPL telephony environment, including Nortel/Avaya CS1000 and Lucent G3 PBXes, Avaya VoIP handsets, Avaya Call Manager, and ACD systems.
  • Deliver reliable voice calling, voicemail, ACD, and audio conferencing services.
  • Lead efforts to install and upgrade the voice systems to a common VoIP platform.
  • Manage two staff Telecommunications Technicians, organizing their daily activities and ensuring their timely response to repairs and request tickets.
  • Supervise other IT staff and outside vendors as needed to complete telephony projects and repairs.
  • Prepare RFPs and bid specifications for voice equipment replacement, upgrade, and expansion, as well as small data/phone cabling installations.
  • Manage telecom vendors that provide hardware support and provision/maintain the circuits, and provide outsourced services such as voice conferencing.
  • Maintain an accurate inventory of the voice system equipment and circuits.
  • Periodically reconcile telecom bills against active services to ensure proper billing.
  • Work with other IT groups and Capital Planning staff to implement the voice portion of new and renovated building projects.
Required Education, Experience & Skills:
  • Bachelor's degree with a major in telecommunications, computer systems, or engineering, or strong combination of education and work experience.
  • 10 years of experience planning, installing, and maintaining a large (1,000+ handsets, 500+ POTS lines, PRI and copper trunks) distributed (25+ locations) voice system.
Preferred Qualifications:
  • Relevant Avaya certifications preferred. Cisco or Mitel certification acceptable.
Core Values:
  • Be Helpful to patrons and colleagues.
  • Be Resourceful in solving problems.
  • Be Curious in all aspects of your work.
Physical Duties:
  • Light physical effort required.
  • Lifting up to 40 lbs. required.
  • Requires travel within NYC.

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