Telecommunications Manager

4 days ago

New York, New York, United States The New York Public Library Full time
Job Summary

The New York Public Library is seeking a highly skilled Telecommunications Manager to lead our Telecommunications team. This role will be responsible for planning, deploying, and operating the NYPL telephony environment, ensuring reliable voice calling, voicemail, ACD, and audio conferencing services.

Key Responsibilities
  • Provide leadership in planning, deploying, and operating the NYPL telephony environment, including Nortel/Avaya CS1000 and Lucent G3 PBXes, Avaya VoIP handsets, Avaya Call Manager, and ACD systems.
  • Deliver reliable voice calling, voicemail, ACD, and audio conferencing services.
  • Lead efforts to install and upgrade the voice systems to a common VoIP platform.
  • Manage two staff Telecommunications Technicians, organizing their daily activities and ensuring their timely response to repairs and request tickets.
  • Supervise other IT staff and outside vendors as needed to complete telephony projects and repairs.
  • Prepare RFPs and bid specifications for voice equipment replacement, upgrade, and expansion, as well as small data/phone cabling installations.
  • Manage telecom vendors that provide hardware support and provision/maintain the circuits, and provide outsourced services such as voice conferencing.
  • Maintain an accurate inventory of the voice system equipment and circuits.
  • Periodically reconcile telecom bills against active services to ensure proper billing.
  • Work with other IT groups and Capital Planning staff to implement the voice portion of new and renovated building projects.
Requirements
  • Bachelor's degree with a major in telecommunications, computer systems, or engineering, or strong combination of education and work experience.
  • 10 years of experience planning, installing, and maintaining a large (1,000+ handsets, 500+ POTS lines, PRI, and copper trunks) distributed (25+ locations) voice system.
Preferred Qualifications
  • Familiarity with Nortel and Avaya hardware, including VoIP handsets, digital handsets, CS1000 PBXes.
  • Experience with Avaya Aura (including Session Manager, System Manager Call Manager) and ACD systems. Strong knowledge of vectoring.
  • Familiarity with IX messaging or comparable messaging system.
  • Understanding of structured cable systems.
  • Available on-call after hours and weekends.
  • Able to supervise equipment replacement and circuit upgrades during evening and weekends (outside of public service hours).
Core Values
  • Be Helpful to patrons and colleagues.
  • Be Resourceful in solving problems.
  • Be Curious in all aspects of your work.
Physical Duties
  • Limited physical effort is required.
  • Light lifting required.
  • Lifting up to 40 lbs. required.
  • Requires travel within NYC.

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