Customer Service Representative

6 days ago


Augusta, Georgia, United States Carole Fabrics Full time
Job Overview

Carole Fabrics, a leading manufacturer of window coverings, is seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer support, resolving issues efficiently, and providing timely and accurate information to our valued customers.

Key Responsibilities
  • Provide friendly and professional customer service via phone and email, ensuring accurate order fulfillment and timely issue resolution.
  • Track and troubleshoot customer orders and shipments, documenting issues for internal teams.
  • Take and record customer complaints, researching and resolving issues within Carole guidelines.
  • Offer timely and accurate information to customers on general inquiries, product knowledge, and company policies.
  • Process returns and issue return labels for repair and remakes, as well as process fire retardant certificates as required.
  • Monitor and respond to customer inquiries via email, collaborating with cross-functional teams to provide excellent customer service.
  • Perform other duties as assigned, including filing, pulling, and purging paperwork.
Requirements
  • High school diploma or equivalent.
  • 3-5 years of customer service experience in a call center environment.
  • Ability to multitask and manage time effectively, with strong attention to detail and accuracy.
  • Proficient in Microsoft Excel and Microsoft Word, with experience in Gmail and Google Chrome.
  • Strong communication skills, including listening, verbal, and written skills.
What We Offer
  • Competitive hourly rate of $18.00.
  • Generous benefits package, including medical, dental, vision, life, and disability coverage.
  • A company culture that prioritizes internal development and professional growth.
  • Time off with pay and a 401(k) plan with employer matching.
  • Paid parental leave and wellness programs.


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