Customer Support Specialist

4 days ago


Lockport, New York, United States Status Solutions, LLC Full time
Job Overview

Status Solutions, LLC is seeking a highly skilled Customer Support Representative to join our team. As a key member of our support team, you will be responsible for providing top-notch customer service and technical support to our clients.

Key Responsibilities
  • Provide exceptional customer service and technical support via phone, email, and other communication channels.
  • Troubleshoot and resolve customer issues in a timely and efficient manner.
  • Collaborate with internal teams to resolve complex customer issues.
  • Document and track customer interactions and issues.
  • Stay up-to-date with product knowledge and technical skills to provide accurate and effective support.
Requirements
  • 2+ years of customer service experience, preferably in a call center environment.
  • Network+ and A+ certifications, or equivalent experience.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • High school diploma or equivalent required.
Benefits
  • Competitive salary range: $37,000 - $49,000 per year, based on experience.
  • Full-time positions with flexible work environment.
  • Eligibility for quarterly company bonus pool.
  • Company-paid employee medical, dental, and life/AD&D insurance.
  • Generous paid-time off policy.
  • Ten paid company holidays.
  • 401(k) match starting six months after start date.


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