Customer Support Specialist

2 weeks ago


Lockport, New York, United States Status Solutions Full time

{"h1": "Customer Support Representative at Status Solutions", "p": "At Status Solutions, we're looking for individuals who share our passion for delivering exceptional customer service. As a Customer Support Representative, you'll be the first point of contact for all life-safety needs, operating as a triage to access the needs of our customers and partners. Your primary responsibility will be to provide top-notch customer support, troubleshooting issues, and answering questions in a timely and professional manner.

In this role, you'll have the opportunity to work with a variety of customers, from individuals to large organizations, and provide them with the support they need to stay safe and secure. You'll be responsible for maintaining a workstation and Local Area Network (LAN) performance, as well as fielding customer phone calls, emails, and escalating customer needs when necessary.

We're looking for individuals who are proactive, organized, and have excellent communication skills. If you're a team player who is passionate about delivering exceptional customer service, we want to hear from you

**Requirements:**

* 2+ years of customer service experience, with a preference for call center experience
* Network+ and A+ experience preferred
* Outstanding organizational and time management skills
* Excellent verbal and written communication skills
* Proven track record of proactive behavior in the workplace
* Ability to locate and utilize resources as effective business tools
* High School diploma or equivalent

**Benefits:**

* Tier 1 starting annual salary: $37,000 - $49,000, based on experience
* Full-time positions
* Flexible work environment
* Eligibility for quarterly company bonus pool
* Company-paid employee medical, dental, and life/AD&D insurance
* Generous paid-time off policy
* Ten paid company holidays
* 401(k) match starting six months after start date

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity"}



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