Customer Service Liaison

2 days ago


Westlake Village, California, United States iPayment Full time
Customer Relations Representative

Develop and maintain an excellent relationship with new and existing customers to increase customer retention.

Key Responsibilities:
  • Establish and maintain productive communication with customers who are at risk of cancellation.
  • Review account costs and details to identify and resolve merchant issues.
  • Answer inbound calls and respond to closure requests.
  • Make outbound courtesy calls to selected accounts to promote customer satisfaction.
  • Work with internal departments to ensure proper setup and pricing structure for each account.
  • Upsell products and services such as iAccess.
  • Follow up on customer inquiries and complete call logs and reports.
  • Recognize and document trends in customer calls and recommend process improvements.
Requirements:
  • Excellent telephone and email etiquette.
  • Strong reading, writing, and arithmetic skills.
  • Computer literacy with the ability to learn various software applications.
  • Problem-solving skills and a friendly, outgoing, and positive attitude.
  • Bachelor's Degree or equivalent industry experience.
  • Sales experience is preferred.


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