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Customer Service and Stock Support
2 months ago
As a vital member of our team, you will play a key role in ensuring that our store remains well-stocked and organized, enhancing the shopping experience for our customers.
Key Responsibilities:- Deliver Exceptional Customer Service: Engage with customers in a friendly manner, assisting them with their shopping needs and inquiries.
- Efficient Checkout Process: Facilitate quick and pleasant transactions at the register, ensuring customer satisfaction.
- Merchandise Handling: Participate in the unloading of delivery trucks and assist in arranging products throughout the store.
- Product Assistance: Help customers locate items and provide solutions to their shopping challenges.
- Cash Management: Handle cash transactions accurately and courteously at the checkout.
- Promote Loyalty Programs: Encourage customers to join rewards programs to enhance their shopping experience.
- Support Omni-Channel Services: Assist with online order fulfillment and in-store pickup processes.
- Stock Organization: Aid in the organization of merchandise, maintaining store cleanliness and orderliness.
- Sales Preparation: Contribute to stock optimization and assist in setting up for weekly sales.
- Safety and Loss Prevention: Participate in initiatives aimed at loss prevention and ensuring a safe shopping environment.
- Compliance Adherence: Follow company policies and standards to maintain compliance across all operations.
- Positive Team Interaction: Foster a respectful and positive atmosphere by interacting constructively with team members and customers.
- Previous experience in retail or customer service is advantageous.
- Ability to remain on your feet for extended periods and perform physical tasks such as lifting and reaching.
- Comfortable working in a dynamic retail environment with various physical demands.
- Availability for a flexible schedule, including evenings, weekends, and early mornings.
Company Overview: Michaels is a premier creative destination in North America, boasting over 1,290 stores and a robust online presence. We are dedicated to inspiring our customers, empowering our team members, and fostering an inclusive environment for all. Join us in celebrating creativity and personal growth. Michaels is proud to be an Equal Opportunity Employer.
