Patient Service Representative
3 days ago
We are a leading healthcare organization dedicated to delivering exceptional patient care and experiences. Our team of professionals is committed to providing quality, value, and access to patients, providers, payors, and regulators.
Job SummaryWe are seeking a highly skilled and customer-focused Patient Service Representative to join our team. As a Patient Service Representative, you will be the first point of contact for patients, providing a warm and welcoming experience. You will be responsible for registering patients, obtaining and verifying insurance and patient information, collecting co-pays and fees, and scheduling appointments.
Key Responsibilities- Registration and Scheduling: Greet and register patients in a friendly and service-oriented manner. Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
- Customer Service: Provide exceptional customer service to patients, responding to their needs and concerns in a timely and professional manner.
- Communication: Answer and transfer incoming phone calls, schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.
- Coordination: Coordinate with the back-office staff for timely and effective care of patients.
- Confidentiality: Safeguard patient property and Patient Health Information, and demonstrate respect for company property.
- Professionalism: Demonstrate respect for patient boundaries and cultural sensitivities during all interactions, and maintain professional behavior toward patients and coworkers.
- Education: High School Diploma or GED.
- Skills: Intermediate to advanced computer skills, strong multitasking and communication skills, and experience providing exceptional customer service.
- Preferred Qualifications: Medical terminology knowledge and recent medical/radiology office experience.
We offer a competitive hourly rate of $18.00 per hour, and a dynamic work environment with opportunities for growth and development. If you are a customer-focused and detail-oriented individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.
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