Automotive Service Consultant
2 weeks ago
Location: Hendrick Automotive Group
Position Overview: The Automotive Service Consultant plays a pivotal role in facilitating service operations by engaging with customers to identify their vehicle maintenance and repair needs. This position is essential for ensuring customer satisfaction and promoting additional services.
Key Responsibilities:
- Collaborate with customers and technicians to determine necessary vehicle maintenance.
- Provide informed recommendations regarding essential and optional services.
- Calculate and communicate the costs associated with parts and labor for vehicle repairs.
- Prepare detailed service estimates and discuss them with customers.
- Manage appointment scheduling efficiently.
- Adhere to dealership standards for service quality and productivity.
- Maintain customer satisfaction index (CSI) above company benchmarks.
- Ensure a clean, organized, and safe working environment.
- Participate in ongoing training and development programs.
- Accurately record work hours in the company timekeeping system.
- Follow all safety regulations and company policies.
- Exhibit the core values of the company in all interactions.
Qualifications:
To excel in this role, candidates should possess the following:
- High School Diploma or equivalent; further education is a plus.
- Experience in automotive or customer service sectors.
- Strong understanding of vehicle mechanical operations.
- Exceptional interpersonal and organizational skills.
- Valid Driver's License.
- Proficiency in Microsoft Office and dealership management systems.
Physical and Environmental Demands:
This role requires regular communication with customers and staff, as well as the ability to navigate the service area effectively. Candidates should be prepared for exposure to various service conditions.
Core Values:
At Hendrick Automotive Group, we emphasize:
- Servant Leadership: Prioritizing the needs of others.
- Teamwork: Building trust and respect among colleagues.
- Integrity: Upholding honesty in all dealings.
- Customer Commitment: Striving to exceed customer expectations.
- Continuous Improvement: Seeking opportunities for personal and team growth.
This job description is intended to provide a general overview of the position and is subject to change as needed by the company.
Hendrick Automotive Group is an Equal Opportunity Employer, encouraging applications from diverse backgrounds.
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