Parts Operations Manager

6 days ago


Fort Morgan, Colorado, United States Crossroads Auto Group Full time
Job Summary

We are seeking a highly motivated and experienced individual to join our team as a Parts Manager at Crossroads Auto Group. The successful candidate will be responsible for managing the parts department, providing excellent customer service, and ensuring the smooth and efficient operation of the department.

Key Responsibilities:
  • Department Management: Supervise and manage the daily operations of the parts department, including ordering, receiving, storing, and distributing parts and accessories.
  • Inventory Control: Ensure that the parts department is properly stocked and organized to maximize efficiency.
  • Customer Service: Provide exceptional customer service by promptly and accurately identifying and fulfilling customer needs.
  • Complaint Resolution: Handle customer complaints and concerns in a professional and timely manner.
  • Interdepartmental Coordination: Coordinate with service technicians to ensure that necessary parts are available for repairs and maintenance.
  • Record Keeping: Maintain accurate records of inventory, sales, and warranty claims.
  • Staff Management: Manage and train parts department staff.
  • Compliance: Ensure compliance with all company policies and procedures, as well as federal and state regulations.
Qualifications:
  • A minimum of 3 years of experience in a parts role in a dealership.
  • Extensive knowledge of parts and warranties procedures.
  • Strong organizational and problem-solving skills.
  • Excellent customer service skills and the ability to build and maintain strong customer relationships.
  • Strong communication and interpersonal skills.
  • Ability to work well under pressure in a fast-paced environment.
  • Strong leadership and team management skills.
  • Proficiency with Microsoft Office and other computer applications.
  • High school diploma or equivalent, with post-secondary education in automotive technology or business management preferred.


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