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Parts Operations Manager

2 months ago


Fort Morgan, Colorado, United States Crossroads Auto Group Full time
Job Summary

We are seeking a highly motivated and experienced individual to join our team as a Parts Manager at Crossroads Auto Group. The successful candidate will be responsible for managing the parts department, providing excellent customer service, and ensuring the smooth and efficient operation of the department.

Key Responsibilities:
  • Department Management: Supervising and managing the daily operations of the parts department, including ordering, receiving, storing, and distributing parts and accessories.
  • Inventory Control: Ensuring that the parts department is properly stocked and organized to maximize efficiency.
  • Customer Service: Providing exceptional customer service by promptly and accurately identifying and fulfilling customer needs.
  • Complaint Resolution: Handling customer complaints and concerns in a professional and timely manner.
  • Interdepartmental Coordination: Coordinating with service technicians to ensure that necessary parts are available for repairs and maintenance.
  • Record Keeping: Maintaining accurate records of inventory, sales, and warranty claims.
  • Staff Management: Managing and training parts department staff.
  • Compliance: Ensuring compliance with all company policies and procedures, as well as federal and state regulations.
Qualifications:
  • A minimum of 3 years of experience in a parts role in a dealership.
  • Extensive knowledge of parts and warranties procedures.
  • Strong organizational and problem-solving skills.
  • Excellent customer service skills and the ability to build and maintain strong customer relationships.
  • Strong communication and interpersonal skills.
  • Ability to work well under pressure in a fast-paced environment.
  • Strong leadership and team management skills.
  • Proficiency with Microsoft Office and other computer applications.
  • High school diploma or equivalent, with post-secondary education in automotive technology or business management preferred.