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Customer Support Specialist in Insurance

2 months ago

Fargo, North Dakota, United States Dacotah Bank Full time
Position Overview:

Dacotah Insurance is a reputable and expanding insurance agency, dedicated to fostering a collaborative environment with a team of driven professionals. We are in search of a candidate who can strengthen customer connections and cultivate trust through a friendly demeanor. This role requires a cooperative individual who excels at managing multiple tasks and possesses a genuine desire to assist others.

Key Responsibilities
  • Deliver timely and respectful customer service
  • Exhibit a strong work ethic and unwavering commitment to daily success
  • Utilize and maintain the agency management system
  • Support clients with modifications to their policies
  • Engage in training opportunities to remain updated on industry trends
  • Collaborate with team members to achieve agency performance objectives
  • Execute additional responsibilities as assigned
Required Qualifications and Skills
  • Dedication to professional and ethical standards
  • Strong verbal and written communication abilities
  • Proven capacity to apply tact, diplomacy, and professionalism in interactions with clients and colleagues
  • High emphasis on delivering exceptional customer service
  • Self-motivated individual with a proactive approach
  • Detail-oriented with a focus on precision
  • Willingness to learn and adapt to various software applications relevant to the role
ExperienceExperience in Insurance or Related Business Fields

Licenses & CertificationsPossession of a current Property & Casualty Insurance License, or a commitment to obtain one within 90 days

We provide opportunities for professional growth and development in a supportive and engaging work environment. Our competitive salary and comprehensive benefits package includes:
  • Health Insurance - Dacotah Bank covers 100% of the premium for both individual and family plans
  • Dental Insurance - Dacotah Bank covers 100% of the premium for both individual and family plans
  • Health Savings Account
  • Life Insurance for employees and their families
  • Paid Time Off for Vacation and Sick Leave
  • Retirement Plan Options
  • Additional Perks and Benefits
We are an Equal Opportunity Employer, welcoming applicants from all backgrounds, including Protected Veterans and Individuals with Disabilities.