Patient Services Lead

1 day ago


Lexington, Kentucky, United States Morrison Healthcare Full time
Job Title: Patient Services Lead

Morrison Healthcare is seeking a Patient Services Lead to join our team. As a Patient Services Lead, you will be responsible for coordinating patient meal service and special requests, ensuring that patients receive high-quality care and nutrition.

Key Responsibilities:
  • Oversee the Patient Dining Program, ensuring that strategic and operational objectives are met.
  • Supervise Patient Dining Associates, providing guidance and support to ensure excellent patient service.
  • Collaborate with caregivers and the culinary team to determine menu alternatives for patients with dietary restrictions or preferences.
  • Interact with nursing staff to evaluate patient meal selection, tray completion, and delivery processes.
  • Communicate effectively with patients, addressing concerns and providing solutions in a timely manner.
  • Assist dietitians in monitoring patients with specific nutritional needs, such as liquid diets or calorie counts.
  • Adhere to facility confidentiality and patient rights policies, as well as regulatory agency standards.
  • Comply with HACCP guidelines and department sanitation procedures.
  • Complete daily, weekly, or monthly reports as outlined in Morrison Healthcare policies and procedures.
  • Conduct daily associate team meetings, following Morrison's GR8 Start Meeting guidelines and template.
Requirements:
  • Ability to communicate effectively with patients, caregivers, and team members.
  • Aptitude for operating hospital admission, discharge, and transfer (ADT) systems and other computer-based systems.
  • Ability to lift and move up to 100 pounds, as well as maneuver and push food delivery carts.
Benefits:
  • Full-time and part-time positions offer a range of benefits, including retirement plans, associate shopping programs, health and wellness programs, and more.
  • Full-time positions also offer medical, dental, vision, life insurance, disability insurance, and other benefits.

Morrison Healthcare is an equal opportunity employer, committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.


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