Patient Service Representative
2 weeks ago
We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Spaulding Lexington. As a key member of our front office staff, you will be responsible for overseeing and performing all activities associated with the outpatient service and scheduling of outpatients.
Key Responsibilities- Support other center team members by answering phones, assisting customers, and fulfilling cross-trained responsibilities.
- Provide support to other staff to ensure effective orientation and continuous development to achieve performance standards.
- Maintain daily scheduling status and address potential problems with corrective actions.
- Complete patient pre-registration, registration, insurance verification, and scheduling according to center standards.
- Greet patients, assist them, and notify appropriate staff of patient arrival.
- Perform administrative duties such as answering the phone, confirming appointments, supporting insurance requirements processes, photocopying, typing, faxing, inventory of supplies, sorting mail, and handling other administrative duties according to center guidelines.
- Set up, maintain, and discharge medical records according to center guidelines in a timely manner.
- Process monthly patient satisfaction questionnaires for current patients according to center standards.
- Deliver exceptional customer service to achieve stated goals.
- Record insurance approvals and documentation in the medical record and computer system according to center standards.
- Complete additional department, organization, or network activities according to established objectives.
- Complete annual requirements of 6 initiatives as described in the administrative ladder application.
- Education: High school graduate required; Associate's degree preferred.
- Experience: Two years of experience in an office setting and/or experience with insurance benefits preferred.
- Skills: Computer proficiency required; Microsoft Office applications preferred with ability to learn new software; experience in EMR preferred; EPIC experience preferred.
We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive environment where all employees feel valued and respected.
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Patient Service Representative
3 weeks ago
Lexington, Kentucky, United States Spaulding Hospital-Boston & Cambridge(SRN,SRH,SHC) Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Spaulding Rehabilitation. As a Patient Service Representative, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.Key ResponsibilitiesCoordinate patient scheduling and...
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Patient Service Representative
2 weeks ago
Lexington, Kentucky, United States Spaulding Hospital-Boston & Cambridge(SRN,SRH,SHC) Full timeJob SummaryWe are seeking a highly skilled Patient Service Representative to join our team at Spaulding Lexington. As a key member of our front office staff, you will be responsible for overseeing and performing all activities associated with outpatient service and scheduling.Key ResponsibilitiesCoordinate demographic and insurance intake, computerized...
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Patient Service Representative
2 weeks ago
Lexington, Kentucky, United States Spaulding Hospital-Boston & Cambridge(SRN,SRH,SHC) Full timeJob SummaryWe are seeking a highly skilled Patient Service Representative to join our team at Spaulding Rehabilitation. The successful candidate will be responsible for overseeing and performing all activities associated with the outpatient service and scheduling of outpatients. This includes supporting all other front office staff in a busy pediatric...
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Patient Financial Services Representative
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Healthcare Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Financial Services Representative
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