IT Support Specialist II

1 day ago


Birmingham, Alabama, United States Jobot Full time
Job Title: IT Support Specialist II

We are seeking a highly skilled IT Support Specialist II to join our team at Jobot. As a key member of our technology support team, you will be responsible for providing top-notch technical support to our staff across multiple locations, including plant headquarters, construction sites, and hybrid workspaces.

Key Responsibilities:
  • Provide high-quality technology support to our team members, troubleshooting and resolving technical issues related to computer hardware, software systems, and basic network systems.
  • Collaborate with team members to implement effective technology solutions and optimize operational efficiency.
  • Communicate clearly and effectively with stakeholders at all levels, both verbally and in writing.
  • Maintain a positive and proactive approach to problem-solving, demonstrating creativity and strong analytical skills.
Requirements:
  • Bachelor's degree in a computer science field, or 1 to 2 years of experience in a tier 1 tech support role, or a Bachelor's degree with 2 years of experience in a tier 1 tech support role.
  • Strong understanding of Windows OS, computer hardware, software systems, and basic network systems.
  • Excellent communication skills, with the ability to convey technical information clearly and concisely.
  • A collaborative mindset and the ability to work effectively in a team environment, while also being self-motivated and proactive.
  • Familiarity with enterprise tools such as Microsoft O365 Admin, MS Intune, MS Azure, MS Defender, MS SharePoint, Active Directory, Atlassian Jira and Confluence, Meraki network systems, and Windows OS.
What We Offer:
  • Opportunity to work in a fast-paced, dynamic environment where your skills and contributions make a real impact.
  • Supportive team culture that values collaboration, innovation, and continuous learning.
  • Competitive compensation package and opportunities for professional growth and development.


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