IDD Service Coordinator

Job Summary:

The IDD Service Coordinator plays a vital role in ensuring the well-being and quality of life for individuals with intellectual and developmental disabilities. This position involves assessing individual needs, developing service plans, facilitating service linkages, and providing crisis intervention and prevention supports. The successful candidate will be an advocate for the individual, ensuring their rights and preferences are respected and prioritized.

Key Responsibilities:

• Participate in a discovery process with the individual and others to identify personal outcomes, goals, barriers, and services to meet goals.
• Provide regular face-to-face and collateral contacts to monitor outcomes and services, ensuring individual needs and preferences are met.
• Monitor progress, delivery, and satisfaction of desired outcomes monthly.
• Schedule and facilitate planning/linking activities and meetings as needed to address issues and make revisions as indicated by need on the individual's PDP.
• Ensure all processes and service planning respect the needs, requests, and preferences of the person and occur in a timely manner, directed toward the achievement of the person's goals and desired outcomes.
• Document progress/lack of progress for outcomes and satisfaction with services and receipt of services within required timeframe of meeting with the individual or other collateral.
• Meet with Legally Authorized Representative (LAR) within required timeframe to monitor outcomes and services to ensure needs are being met.
• Follow documentation timelines as established by the Texas Administrative Code (TAC) and supervisor directives.
• Provide assessment, service planning, monitoring, advocacy, and crisis prevention and management for assigned caseload.
• Provide Medicaid billable targeted case management activities.
• Remain in compliance with applicable local, state, and federal rules and regulations.
• Serve as advocate for clients by reviewing rights annually and as needed, informing individuals and LARs of the complaint process and promoting individual choice.
• Ensure monitoring in all settings, including community, homes, group homes, job sites, and day programs.
• Provide emergency services as required in the Emergency Provider Contract Decertification and Provider Contract Closure Plans, as needed.
• Provide needed services for emergency preparedness, as needed.
• Meet unit performance measures or targets.
• Maintain assigned caseload.
• Coordinate appropriate services to designated caseload.
• Enter accurate and appropriate documentation of services within timeframe required.
• Maintain confidentiality of sensitive records and treatment information, client files and protected health information in compliance with HIPAA, laws, rules and regulations, and established procedures.
• Maintain regular and reliable physical on-site attendance. Regular attendance, dependability, and promptness are required for the scheduled work day 100% of the time, to ensure consistency and completeness of program's processes.
• Comply with the Abuse, Neglect, and Exploitation policy and reporting requirements.
• Adhere to the Code of Conduct and Standards of Behavior policy requirements.
• Establish and maintain effective work relationships with individuals served and their families, supervisors, co-workers and visitors by demonstrating cooperative, courteous and respectful behavior at all times.
• Communicate regularly with supervisor.
• Open and process mail/email in a timely manner.
• Answer phone, collect phone messages and respond to requests timely and accurately.
• Maintain safe and clean working environment by complying with procedures, rules and regulations.
• Perform all work functions and interactions using a trauma informed approach.
• Display professionalism when representing PermiaCare and the program in the community.
• Maintain compliance with legal requirements and company policies and procedures.
• Maintain valid and current driver's license, auto insurance, acceptable driving record and reliable transportation at all times. Driving may be required for this position.
• Complete all training as assigned prior to due date.
• Other duties as assigned.

Marginal Duties and Responsibilities:

• Fill in for other IDD staff as needed.
• Provide habilitation coordination and enhanced community coordination as needed.
• Cover caseloads as needed.
• Provide translation, if applicable.
• Participate in team meeting or staffings.
• Participate in community activities and/or attends community meetings as needed.
• Participate in workgroups and committees as assigned.

Knowledge, Skills, Abilities and Competencies:

• Knowledge of IDD.
• Knowledge of Performance Contract and applicable TACs.
• Self motivating.
• Ability to respect needs and preferences of the individual.
• Knowledge of HIPAA and ability to protect confidentiality.
• Effective multi-tasking skills.
• Good organizational skills.
• Welcoming, positive behavior.
• Ability to express self clearly and effectively, orally and in writing
• Effective time management skills.
• Exceptional customer service skills, including positive attitude.
• Cultural sensitivity.
• Dependable attendance and punctuality.
• Knowledge of trauma informed theories, principles and practices.
• Flexibility and adaptability to different work environments.
• Excellent computer skills, including Word, Excel, Outlook, and Electronic Health Records (EHR).
• Reading and comprehending.
• Reasoning and analyzing.
• Ability to coordinate with various inter-agency personnel.
• Ability to fulfill PMAB and CPR/First Aid requirements.
• Ability to work independently.
• Good interpersonal skills, including ability to build rapport with individuals including co-workers.
• Ability to display comfort in interacting with individuals of diverse cultural, ethnic and economic backgrounds and with social service, healthcare, educational and criminal justice organizations, as needed.
• Ability to acquire and utilize new skills as the job requires.
• Ability to work cooperatively and productively with supervisor, individuals, co-workers, and groups of persons at all levels of activity, contributing to a spirit of teamwork.
• Ability to maintain highly confidential information.
• Ability to remain calm in stressful situations.
• Ability to plan and schedule work and implement directives without constant supervision.
• Model professionalism by appropriate dress, language, ethics and work habits.
• Ability to drive personal and/or company vehicle. This position may require travel to agency program sites, community and residential sites, and/or locations outside the PermiaCare catchment area. This position may require transport of agency individuals and/or individuals served.

Physical Requirements:

Abilities Required:

• Light Lifting, under 15 lbs
• Light Carrying, under 15 lbs
• Walking
• Standing
• Sitting
• Climbing stairs
• Operating office equipment
• Operating motor vehicle
• Ability to see
• Identify colors
• Depth perception needed
• Hearing (with aid)
• Ability to write
• Ability to count
• Ability to read
• Ability to tell time

Other (specify): driving required. May require some travel after hours and overnight.

Worksite Conditions:

• Travel
• Inside
• Working closely with others
• Working alone

ADA Statement: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EEO Statement: PermiaCare is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, genetic information, or any other characteristic protected by state or federal law.

This job description is not designed to cover or contain a comprehensive list of duties, activities or responsibilities that are required of the employee for this job. Duties, activities and responsibilities may change or new ones may be assigned at any time with or without notice. This job description does not constitute an employment contract with PermiaCare. Employment is at-will.

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