Orthodontic Patient Coordinator
2 months ago
We are a leading provider of dental care services, dedicated to creating happy, healthy smiles for our patients. Our team is passionate about delivering exceptional patient experiences and making a positive impact in our community.
Job SummaryWe are seeking a highly skilled and compassionate Orthodontic Patient Coordinator to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to patients and parents, ensuring a smooth and efficient experience from check-in to check-out.
Key Responsibilities- Customer Service Expertise: Provide quality customer service to patients and parents, responding to their needs and concerns in a timely and professional manner.
- Patient Care Coordination: Verify patient insurance eligibility and service limits, ensuring accurate and up-to-date information is maintained in patient records.
- Front Desk Operations: Manage the front desk area, maintaining a clean and tidy environment, and ensuring all necessary materials and equipment are available.
- Communication and Coordination: Communicate effectively with patients, parents, and staff members, ensuring seamless coordination of appointments and services.
- Administrative Tasks: Assist with administrative tasks, such as scheduling follow-up appointments, verifying patient information, and maintaining accurate records.
- Community Involvement: Participate in local community events and activities, promoting a positive image of our practice and engaging with patients and families.
- Customer Service Experience: At least one year of customer service experience, preferably in a healthcare or retail environment.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with patients, parents, and staff members.
- Organizational Skills: Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
- Technical Skills: Proficiency in Microsoft Office and Internet Explorer, with the ability to learn and adapt to new systems and technologies.
- Competitive Compensation: A competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) with match, and paid time off.
- Opportunities for Growth: Opportunities for professional growth and development, with a focus on customer service excellence and patient care.
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