Account Coordinator
3 weeks ago
Estimated salary: $45,000 - $65,000 per year.
About Canteen OneWe are a leading provider of foodservice solutions, dedicated to bringing break time to everyone. Our mission is to combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees.
Job SummaryAn amazing opportunity has arisen to join our Client team working with Fortune 500 clients on a national basis. As an Account Coordinator, you will support our Client Managers with program projects, client initiatives, and advanced service calls, while prioritizing multiple accounts and priorities.
Key Responsibilities- First-level escalation for unresolved client issues - Resolve issues, such as installation delays, service problems, pricing or rate issues between client locations and vendors
- Lead projects, such as new store openings and new client rollouts
- Communicate the client's expectations to operations and customer service
- Resolve internal resource requirements of projects based upon project needs
- Provide project status summary reports and updates to Client Managers and other team members
- Support activities for Client Manager's clients, such as Service issues, product ordering, adding catalog items, ongoing client requests and questions, etc.
- Run reports to verify information, correct system setup
- Validate catalog maintenance and service levels
- Excellent interpersonal communications skills required with proven ability to develop and maintain positive internal and external work relationships
- Timeliness and accuracy with the ability to prioritize and organize business requirements and workload
- Intermediate Microsoft Excel experience required - not just data entry - i.e. calculations, VLOOKUP
- Experience in an ERP program (i.e. JDE, SAP, Oracle, PeopleSoft) and report writer program strongly preferred
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