Senior Customer Service Representative

2 weeks ago


Green Bay, Wisconsin, United States Schneider Full time

Job Overview:

Schneider is seeking a Senior Customer Service Representative to join our team in Green Bay. As a key member of our customer service team, you will be responsible for handling relationships with our customers, processing and monitoring customer orders, and managing freight solicitation and negotiating market rates.

Responsibilities:

  • Monitor customer freight to identify issues and improve efficiency.
  • Recommend adjustments as freight volumes fluctuate.
  • Use a variety of technology to analyze service issues and trends to determine solutions.
  • Work closely with leaders, teams, and customers.

Requirements:

  • High school diploma or GED.
  • One year of customer service experience preferred.
  • Strong written and oral communication skills.
  • Able to manage multiple priorities.

Benefits:

  • Partial scheduled remote options after one year in role, dependent upon associate meeting performance expectations.
  • Additional pay for second and third shift, weekends, and holidays.
  • Medical, dental, and vision insurance.
  • Company-paid life insurance.
  • 401(k) savings plan with company match.
  • Paid time off and paid holidays.
  • Results-based incentive pay program.
  • Tuition reimbursement.


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