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Senior Customer Service Representative

2 months ago

Green Bay, Wisconsin, United States Schneider Full time
{"Job Overview": "Schneider is seeking a Senior Customer Service Representative to handle relationships with customers. The Senior Customer Service Representative will process and monitor customer orders, manage freight solicitation, and negotiate market rates.", "Responsibilities": "
  • Monitor customer freight to identify issues and improve efficiency.
  • Recommend adjustments as freight volumes fluctuate.
  • Use technology to analyze service issues and trends to determine solutions.
  • Work closely with leaders, teams, and customers.
", "Skills and Qualifications": "
  • High school diploma or GED required.
  • One year of customer service experience preferred.
  • Strong written and oral communication skills.
  • Able to manage multiple priorities.
", "Pay and Benefits": "
  • Partial remote work options after one year in the role.
  • Additional pay for second and third shifts, weekends.
  • Medical, dental, and vision insurance.
  • Company-paid life insurance.
  • 401(k) savings plan with company match.
  • Paid time off and paid holidays.
  • Results-based incentive pay program.
  • Tuition reimbursement.
", "Company Overview": "Schneider is a company that values its customers and employees. We offer a range of benefits and opportunities for growth.", "How to Apply": "If you are interested in this role, please submit your application through our website.", "Contact Information": "For more information, please contact our HR department.", "Language": "en"}