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Senior Customer Service Representative

2 months ago

Green Bay, Wisconsin, United States Schneider Full time
Job Title: Senior Customer Service Representative Job Overview: Schneider is seeking a Senior Customer Service Representative to handle relationships with our customers. The successful candidate will be responsible for processing and monitoring customer orders, managing freight solicitation, and negotiating market rates. Key Responsibilities: * Monitor customer freight to identify issues and improve efficiency * Recommend adjustments as freight volumes fluctuate * Analyze service issues and trends to determine solutions * Collaborate with leaders, teams, and customers Requirements: * High school diploma or equivalent * One year of customer service experience preferred * Strong written and oral communication skills * Ability to manage multiple priorities Benefits: * Partial scheduled remote options after one year in role * Additional pay for second and third shift, weekends * Medical, dental, and vision insurance * Company-paid life insurance * 401(k) savings plan with company match * Paid time off and paid holidays * Results-based incentive pay program * Tuition reimbursement About Schneider: Schneider is a leading provider of transportation and logistics services. We are committed to delivering exceptional customer service and building long-term relationships with our customers.